At Hoka Store, we understand that when you’ve found your perfect running gear, you want it yesterday. That’s why we’ve optimized our global delivery network to get your performance footwear and apparel to your doorstep as efficiently as possible – whether you’re training in Tokyo or tempo-running in Toronto.
Our Delivery Promise to Athletes
We guarantee:
- 1-2 day order processing (because we know your training schedule won’t wait)
- Global reach (serving runners everywhere except select remote areas)
- Premium carrier partnerships with DHL, FedEx, and EMS
- Complete order tracking from our warehouse to your front door
Choose Your Delivery Speed
Express Delivery (Recommended for Serious Runners)
Carriers: DHL or FedEx
Delivery Time: 10-15 days after dispatch
Cost: $12.95 flat rate
Ideal when you need those new Hoka racing shoes before your next marathon. Includes full tracking and faster customs clearance.
Free Standard Delivery
Carrier: EMS
Delivery Time: 15-25 days after dispatch
Cost: FREE on orders over $50
Perfect for stocking up on seasonal essentials like performance socks or sports bras. Our eco-conscious option with carbon-neutral shipping.
“Ordered the Adidas Prime X Strung on Monday, had them on my feet for Saturday’s long run – that’s what I call service! The tracking updates kept me informed every step of the way.”
– Sarah K., Boston Marathon Qualifier
Global Runners, Local Understanding
While we ship worldwide (excluding some remote areas in Asia), we tailor our delivery approach to regional needs:
- North America: Typically fastest delivery times (7-12 days express)
- Europe: No surprise VAT – all import fees calculated at checkout
- Oceania: Special moisture-resistant packaging for humid climates
Our Injury-Free Guarantee Extends to Shipping
Every order is packed with the same care we’d want for our own running gear:
- Recycled/recyclable packaging materials
- Shoe boxes double-boxed for protection
- Apparel vacuum-sealed to prevent moisture damage
- 15-day return policy if anything isn’t perfect
Note: Delivery times may vary during peak seasons or due to customs processing. Some remote locations may experience slightly longer transit times. See our full shipping policy for details.